Brand Approval Playbook
Before you place an order
- Verify the gate: Check whether the brand/ASIN/category actually needs approval on your target marketplace.
- Test first, buy later: Create a draft listing/SKU and start the approval flow before committing to stock.
- Collect evidence early: Keep screenshots of the draft listing, prior support replies, and be ready with product photos or payment proofs.
If your Eany.io invoice was declined
- Try again with a new ticket: Submit the same invoice and politely request a fresh review - another agent often sees it differently.
- Add extra context: Include the draft listing/SKU ID, product/packaging images, and any shipping or payment confirmations they ask for.
- Ask what’s missing: “Which specific fields or documents are required so I can provide the right ones?”
- Escalate carefully: Reference your case ID via chat/phone if the first reply is generic or unclear.
- Offer alternatives when allowed: Some agents accept pro forma invoices or order confirmations.
- Pivot if needed: Consider marketplaces that don’t gate this brand or switch to unrestricted products while you sort it out.
Responsibility & Risk Statement
Eany.io will always issue proper invoices and stands behind the authenticity of the goods we supply. We’ll assist you in disputing authenticity rejections and in your attempts to obtain brand approval.
That said, selling on Amazon or any other third‑party platform carries additional obligations that remain with you as the seller, including (but not limited to):
- Intellectual Property (IP) complaints
- Product integrity/quality (PI) claims
- Requests for brand authorization letters
- Section 3 warnings, suspensions, and other compliance actions
Returns policy: We work hard to help you meet marketplace requirements, but if a platform refuses your listing or invoice, we cannot accept returns solely for that reason.